Shipping and Returns

We currently ship from Buenos Aires, Argentina via DHL Express and from the United States via USPS based on availability. Shipping to destinations within the United States is complimentary on orders over $240.* Online checkout through our website is currently available for international customers worldwide. If you don’t see your country on our list of shipping countries, just send us an email—we are happy to add it.

Although charges are not always incurred, please be sure to investigate your country’s duties and import fees before purchasing. Payment of any duties and import taxes is the responsibility of the recipient. Tariffs will vary depending on the country. Refused packages will incur a 20% restocking fee.

On-demand items can take anywhere from 2 to 5 weeks to dispatch from the date of order. The estimated lead time is listed by each item in the product description when you select your size. You will be notified via email and provided with a tracking number when your order has shipped.

Domestic shipping — free on orders over $240 within the United States. $19.95 for everything else.

International shipping: $24.95 for shipping to Canada. $29.95 to the UK, Europe, Australia and the rest of the world.

*Shipping is free unless the order is returned. Please review the return policy for more details.

We currently accept all major credit cards, PayPal, Apple Pay, Amazon Pay, Facebook Pay and Shop Pay. Buy Now Pay Later options are also available at checkout.

We want you to be completely happy with your purchase

We accept returns and exchanges of any full price, unworn, merchandise if you initiate the return within 14 days of receiving your order. Sale items including anything purchased with a promo code or discount greater than 10% off can be exchanged for store credit only. Sample sale items are final sale without exception. All items that are returned for an exchange or refund must be in unworn condition. Shoes received in non resellable condition (dirty sock lining/insoles, crushing, creasing, scuffed soles) may be subject to a 10% restocking fee or rejected and sent back to you. So please be sure to try shoes on a clean, carpeted surface...with clean feet 🌝.

To initiate a return or exchange please click here

(only if your order was placed after 4/17/22. Email info@zouxou.com to initiate a return for orders placed prior to that date)

For all domestic returns, the cost of shipping ($19.95) plus the cost of the return label (an estimated $8-$12), will be deducted from your refund.

For domestic exchanges, we will send you a free return label but charge $19.95 to ship the replacement pair to you

Once a return authorization is issued, items must be returned within 10 days before the return authorization is canceled and the sale is final. Refunds are processed in 2-5 business days after return is received and inspected. Exchanges are subject to availability and may require additional time to be manufactured and dispatched.

We’re not able to provide return labels to our customers outside of the US, but we do accept international returns and exchanges if the item is sent back to us. We advise that the item being returned is sent with a reliable, insured and trackable service as we cannot process refunds or exchanges for returns that get lost in transit. The original shipping cost plus any customs fees incurred will be deducted from the refund. Send an email to info@zouxou.com for instructions on returning a purchase from outside of the U.S.

Items shipped back to us without initiating a return/exchange request are done so at the customer's own risk. For additional questions regarding returns and exchanges please contact us via email at info@zouxou.com.

Lost package policy: We will make every effort to help you locate or replace a package that has been lost in transit. Once an item has been marked as delivered by the courier, we are unable to assume responsibility for it, so we highly recommend using a delivery address that is secure.

Our shoes are handmade and inspected with lots of love and care, but if you receive an item that’s not how you expected or a problem arises with it, send an email with photos of the problem at info@zouxou.com and we’ll advise you on options for repair, replacement or a refund.